Returns

We offer a 28 day no-quibble money back guarantee!

You can return your item(s) to us within 28 days of receiving your order for a complete refund. All that we ask is that the item(s) must be returned to us in their original as new condition with all of the tags attached and the item(s) still in their original packaging. Items that have been used, washed, soiled or damaged in any way will invalidate our offer. Engraved items can only be returned if there is a mistake made by ourselves or the engravers.

You are entitled to return your item(s) to us in their original condition within 28 days of receiving your order for an exchange. This means that you can replace your original order with item(s) from our online shop up to but not exceeding the value of your original purchase. You are strongly advised to use signed-for (recorded) delivery when returning orders - we will not be held responsible for returns that go missing in the post.

International customers wishing to return items for exchange or refund must do so at their own cost. Orders cancelled within 24 hours of being placed are subject to a 2.5% charge to cover credit card fees.

Please remember to include your original order number when communicating with us.

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Customer Testimonials

I am writing this email to praise the wonderful service I received from your company recently. I ordered a Welsh LoveSpoon in the early hours of Wednesday morning (00.13am) and I was kept informed on a regular basis on the status of my order throughout the day. I have received my package this morning and was amazed at just how fast, efficient and reassuring your delivery service is. The LoveSpoon I ordered is fantastic, and I know that my partner will love it. I will most certainly be using your website again, recommend you to friends, and if I am in the area I will definitely drop in to your shop. Thank you and I look forward to ordering from your website again.

J. L.

Just a quick note to say thank you for the beautiful clock I ordered from you last week. My brother is going to love it for Christmas (even though I want to keep it for myself now!) Your delivery service was very quick and the clock was very well packaged and so arrived in perfect order. Thanks again

Lisa

Thank you very much for the items, I am delighted with them. Thanks for the speed of delivery - amazing

Sandra

Many thanks for your speedy delivery service, item arived today, I look forward to doing more shopping with you

Tony

Thank you so much for the wonderful cufflinks which arrived today. My husband was over the moon with them. We moved from Wales 20 years ago and get very homesick, I am so glad I found welsh gifts, I shall certainly be recommending your shop?to my expat friends

Shirley

Just went an got the mail, I am happy to report that the package is in one piece. Everything is wonderful and the items are beautiful. They are going to be Christmas gifts for my daughter. She was is Wales in 2003 when she was 15 yrs old. She was unable to get all the special 'Welsh' items that she wanted so I thought I could do that for her now. Thank you

Karen

Thank you very much for very quick next day delivery am very happy with the spoon will definetly buy from you again and will recommend.

Emma

Just a short note to say how very impressed I am by receiving my order less than twenty-four hours of placing it. The items are perfect also. Many are very quick to complain but how many take the time to offer praise. Well done Welsh Gifts and keep up your excellent service

Deirdre

Just wanted to say a big thank you for rushing me the Welsh hat in time for my daughter's themed day today at school, she was so pleased with her outfit. She even learned a couple of phrases in Welsh to surprise her teachers!

KG