Terms & conditions

Making a Purchase

Making a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment, including Switch, Visa and Mastercard. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. You may send your credit card information via phone, fax, snail mail or over the Internet. Please do not send credit card details by e-mail.

You may cancel your order within 28 days of your receipt of the goods, and we will refund to your card within 30 days of cancellation. We aim to respond to all complaints within 5 working days, we will also endeavour to keep you informed throughout the process.

Regarding orders shipped to the nominated shipping address that are returned to us as 'uncalled for'. To have the order posted again you will be liable for paying the original postage costs again prior to the order being shipped out. If you subsequently cancel the order you will be entitled to a refund minus the costs of postage. Your statutory rights are not affected.

Alternative ways to Order

If you are unsure about placing an order through our online shop, you are welcome to call us instead. Please call us using the details on our contact us page and we will be happy to assist you.

Alternatively, you can place an order through our online shop and choose 'Pay by cheque or postal order'. If you choose this payment option during checkout, please print two copies of your order receipt and return one copy to us with payment using our freepost address - your order will be posted after we have received payment from you. Postal payments are in United Kingdom currency only.

Shipping and Handling

Postage and shipping costs are calculated during the checkout process and clearly displayed before you are asked to complete your order. We are happy to post orders to a different address than that of your home address - please note that this does not apply for orders shipped to an international destination.

All orders are posted using Signed-for delivery. This means that you must sign for your order at the point of delivery. The are no exceptions to this rule, so please do not ask!

Delivery Schedule

Please allow 2 days for order processing.

Most orders are delivered within 3 to 5 working days.

If an item is out of stock, we will notify you of this and offer you the choice of waiting, choosing an alternative item of equal value or refunding that part of your order.

Tax Charges

All quoted prices include VAT where applicable.

Privacy Policy

We do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.

We are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and according to the Distance Selling Regulations 2000.

Information collected; We collect the information you supply to us through enquiry and registration forms and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way is only used in aggregate form and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles aid strategic development and audit usage of the site. We do not send out any unsolicited marketing material to any of our customers

Shopping Guarantee

We offer all of our customers a full 28-day no-quibble returns and refund guarantee! Simply return the items you bought from us unused and in their original packaging and we will be happy to refund your purchase.

Please note, items returned to us in an unacceptable condition, used or opened will not be refunded.

Please review our shipping and returns policy. If you are unsure of your rights, in the first instance please feel free to contact us at your convenience.

Currency

Customer Testimonials

I am writing this email to praise the wonderful service I received from your company recently. I ordered a Welsh LoveSpoon in the early hours of Wednesday morning (00.13am) and I was kept informed on a regular basis on the status of my order throughout the day. I have received my package this morning and was amazed at just how fast, efficient and reassuring your delivery service is. The LoveSpoon I ordered is fantastic, and I know that my partner will love it. I will most certainly be using your website again, recommend you to friends, and if I am in the area I will definitely drop in to your shop. Thank you and I look forward to ordering from your website again.

J. L.

Just a quick note to say thank you for the beautiful clock I ordered from you last week. My brother is going to love it for Christmas (even though I want to keep it for myself now!) Your delivery service was very quick and the clock was very well packaged and so arrived in perfect order. Thanks again

Lisa

Thank you very much for the items, I am delighted with them. Thanks for the speed of delivery - amazing

Sandra

Many thanks for your speedy delivery service, item arived today, I look forward to doing more shopping with you

Tony

Thank you so much for the wonderful cufflinks which arrived today. My husband was over the moon with them. We moved from Wales 20 years ago and get very homesick, I am so glad I found welsh gifts, I shall certainly be recommending your shop?to my expat friends

Shirley

Just went an got the mail, I am happy to report that the package is in one piece. Everything is wonderful and the items are beautiful. They are going to be Christmas gifts for my daughter. She was is Wales in 2003 when she was 15 yrs old. She was unable to get all the special 'Welsh' items that she wanted so I thought I could do that for her now. Thank you

Karen

Thank you very much for very quick next day delivery am very happy with the spoon will definetly buy from you again and will recommend.

Emma

Just a short note to say how very impressed I am by receiving my order less than twenty-four hours of placing it. The items are perfect also. Many are very quick to complain but how many take the time to offer praise. Well done Welsh Gifts and keep up your excellent service

Deirdre

Just wanted to say a big thank you for rushing me the Welsh hat in time for my daughter's themed day today at school, she was so pleased with her outfit. She even learned a couple of phrases in Welsh to surprise her teachers!

KG