Terms & conditions
Making a Purchase
Making a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them into your shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment, including Switch, Visa and Mastercard. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency. You may send your credit card information via phone, fax, snail mail or over the Internet. Please do not send credit card details by e-mail.
You may cancel your order within 28 days of your receipt of the goods, and we will refund to your card within 30 days of cancellation. We aim to respond to all complaints within 5 working days, we will also endeavour to keep you informed throughout the process.
Regarding orders shipped to the nominated shipping address that are returned to us as 'uncalled for'. To have the order posted again you will be liable for paying the original postage costs again prior to the order being shipped out. If you subsequently cancel the order you will be entitled to a refund minus the costs of postage. Your statutory rights are not affected.
Alternative ways to Order
If you are unsure about placing an order through our online shop, you are welcome to call us instead. Please call us using the details on our contact us page and we will be happy to assist you.
Alternatively, you can place an order through our online shop and choose 'Pay by cheque or postal order'. If you choose this payment option during checkout, please print two copies of your order receipt and return one copy to us with payment using our freepost address - your order will be posted after we have received payment from you. Postal payments are in United Kingdom currency only.
Shipping and Handling
Postage and shipping costs are calculated during the checkout process and clearly displayed before you are asked to complete your order. We are happy to post orders to a different address than that of your home address - please note that this does not apply for orders shipped to an international destination.
All orders are posted using Signed-for delivery. This means that you must sign for your order at the point of delivery. The are no exceptions to this rule, so please do not ask!
Please allow 2 days for order processing.
Most orders are delivered within 3 to 5 working days.
If an item is out of stock, we will notify you of this and offer you the choice of waiting, choosing an alternative item of equal value or refunding that part of your order.
All quoted prices include VAT where applicable.
We do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.
We are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and according to the Distance Selling Regulations 2000.
Information collected; We collect the information you supply to us through enquiry and registration forms and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way is only used in aggregate form and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles aid strategic development and audit usage of the site. We do not send out any unsolicited marketing material to any of our customers
We offer all of our customers a full 28-day no-quibble returns and refund guarantee! Simply return the items you bought from us unused and in their original packaging and we will be happy to refund your purchase.
Please note, items returned to us in an unacceptable condition, used or opened will not be refunded.
Please review our shipping and returns policy. If you are unsure of your rights, in the first instance please feel free to contact us at your convenience.